Terms of Service

Last updated: 25 June 2026

These Terms of Service ("Terms") govern your access to and use of the Padoc platform, application and related services (the "Platform") provided by Insight Automate Ltd (trading as "Padoc", "we", "us", "our"), a company registered in England and Wales under number 14707948, with registered office at Suite 5, 5th Floor, City Reach, Greenwich View Place, London, England, E14 9NN.

By creating an account, accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

Important — relationship to the Service Agreement. Padoc is provided to organisations (such as racing yards and trainers) under a separate commercial Service Agreement. If you use the Platform as a member of such an organisation (an "Organisation"), the Service Agreement between Padoc and that Organisation governs the commercial relationship (fees, service levels, data ownership and similar matters). To the extent of any conflict between these Terms and the Service Agreement, the Service Agreement prevails for that Organisation.

1. Eligibility and accounts

1.1 You must be at least 18 years old and able to enter into a binding contract to use the Platform.

1.2 You access the Platform as an authorised user of an Organisation, or as otherwise permitted by us. You are responsible for ensuring you have the necessary authority to use the Platform and to enter any data you submit.

1.3 You must provide accurate account information and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Tell us promptly at privacy@padoc.app if you suspect unauthorised use of your account.

1.4 We use, and recommend you enable, security features such as two-factor authentication.

2. Your Organisation's control

2.1 If you use the Platform as part of an Organisation, that Organisation administers your access, configures your roles and permissions, and controls the data you can see and the actions you can take.

2.2 The Organisation may add or remove your access, view information associated with your account and use of the Platform, and manage the content in its workspace. Your use is also subject to the Organisation's own policies.

3. Acceptable use

You agree not to:

use the Platform for any unlawful, fraudulent or harmful purpose;
access, store or transmit material that is unlawful, infringing, defamatory or malicious;
upload viruses or malicious code, or attempt to gain unauthorised access to the Platform, other accounts, or our systems;
interfere with or disrupt the integrity or performance of the Platform;
copy, modify, reverse engineer, decompile or create derivative works of the Platform except as permitted by law;
resell, sublicense or make the Platform available to third parties except as permitted by your Organisation's agreement; or
use the Platform to infringe the rights of others or in breach of any applicable law or regulation.

You must only enter personal data about other people into the Platform where you are lawfully entitled to do so.

4. Your content

4.1 You and your Organisation retain ownership of the content you submit to the Platform ("Your Content"). As between you and your Organisation, ownership and responsibility for Your Content is determined by your Organisation's agreement and policies.

4.2 You grant us a worldwide, non-exclusive licence to host, store, process, transmit and display Your Content for the purpose of operating, securing, supporting and improving the Platform, and as further described in our Privacy Policy and our Data Processing Agreement with your Organisation.

4.3 You are responsible for the legality, accuracy and quality of Your Content and for having any necessary rights and permissions to submit it.

4.4 We may create anonymised and aggregated data from Your Content and from use of the Platform. Because such data does not identify you, any other individual, any horse or any organisation, it is not personal data, and we may use, share, license and sell it, and any insights derived from it, for any purpose — including research, benchmarking, statistical and commercial purposes. We will never sell, or otherwise disclose other than to provide the Platform or as required by law, any data that identifies an individual horse, person or organisation. See our Privacy Policy for more detail.

5. Our intellectual property

5.1 The Platform, including all software, design, text, graphics and other materials we provide (excluding Your Content), is owned by Padoc or our licensors and is protected by intellectual property laws.

5.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform during the term of your Organisation's agreement and in accordance with these Terms. We reserve all rights not expressly granted.

5.3 If you provide feedback or suggestions, we may use them without restriction or obligation to you.

6. AI-powered features

6.1 The Platform offers features powered by artificial intelligence and automated processing, including, without limitation, features such as speech-to-text transcription, an assistant, summarisation, and other AI or automated features we may offer from time to time. These features may send your inputs and relevant context to trusted third-party AI providers acting as our processors, as described in our Privacy Policy.

6.2 AI features are provided to assist you and may produce inaccurate or incomplete results. You are responsible for reviewing outputs before relying on them. The chatbot asks you to confirm before making any change to your records.

6.3 AI features are advisory only. All training, health, veterinary and racing decisions remain solely with you and your Organisation, and we do not guarantee any particular outcome.

7. Third-party services and integrations

The Platform may integrate with third-party services (for example messaging platforms, data providers and integrations you choose to enable). Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services and do not control them.

8. Availability, changes and support

8.1 We aim to keep the Platform available and reliable, but we do not warrant that it will be uninterrupted, timely, secure or error-free. We may carry out maintenance and updates.

8.2 We continually develop the Platform and may add, change or remove features. Support and service levels for an Organisation are as set out in its Service Agreement.

9. Suspension and termination

9.1 We may suspend or terminate your access to the Platform if you breach these Terms, if your Organisation's agreement ends, if your Organisation removes your access, or where necessary to protect the Platform, our users or to comply with the law.

9.2 You may stop using the Platform at any time. Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability and governing law) will survive.

10. Disclaimers

To the fullest extent permitted by law, the Platform is provided "as is" and "as available", and we disclaim all warranties, conditions and representations not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

11.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

11.2 Subject to clause 11.1, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, business, goodwill or data.

11.3 Subject to clauses 11.1 and 11.2, and without affecting the terms of any Service Agreement (which sets out the separately agreed liability position for paying Organisations), our total aggregate liability to you arising out of or in connection with the Platform and these Terms is limited to £100 (one hundred pounds).

12. Indemnity

You agree to indemnify and hold us harmless from claims, losses and expenses arising out of your breach of these Terms, your misuse of the Platform, or your submission of content in breach of any third party's rights or applicable law, to the extent permitted by law and except where caused by us.

13. Privacy

Our Privacy Policy explains how we handle personal data. Where we process data on behalf of your Organisation, we do so under our Data Processing Agreement with that Organisation. Please review the Privacy Policy to understand our practices.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you and ask you to accept the updated Terms. Your continued use of the Platform after an update means you accept the revised Terms.

15. Assignment and business transfers

15.1 We may assign, transfer, novate or sub-contract any of our rights and obligations under these Terms at any time. In particular, if Padoc, the Platform or all or part of our business or assets is sold, merged, reorganised, financed or otherwise transferred, we may transfer these Terms, your account, and the data associated with it (including personal data and Your Content) to the relevant affiliate, buyer or successor as part of that transaction. These Terms (or materially similar terms) will continue to apply, and the recipient will be entitled to use the data in accordance with our Privacy Policy or a materially similar policy.

15.2 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

16. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact us

Insight Automate Ltd (trading as Padoc) Suite 5, 5th Floor, City Reach, Greenwich View Place, London, England, E14 9NN Email: privacy@padoc.app